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You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must contact us (Bonovox Producties B.V. HODN Barrelkings, Daalderweg 20, 1507 DT Zaandam, The Netherlands, info@barrelq.com, +31 0 752 073 027) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) of your decision to revoke this contract.
You can use the enclosed sample revocation form for this purpose, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
"Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, contracts for the supply of goods that can spoil quickly or whose expiration date would be exceeded quickly, contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, contracts for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature,
Contracts for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence, Contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery, contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts".
Consumers have a fourteen day right of withdrawal.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the supplier, has taken possession of the last goods. To exercise your right of withdrawal, you must contact us (Bonovox Producties B.V. HODN Barrelkings, Daalderweg 20, 1507 DT Zaandam, The Netherlands, info@barrelq.com, +31 0 752 073 027) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to an inspection of the condition, properties and functionality of the goods not necessary handling with them is returned.
"Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is required or which are clearly tailored to the personal needs of the consumer,
Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be supplied at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence, Contracts for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery, Contracts for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts".
What are the estimated delivery times?
The estimated delivery time depends on the product ordered and the country to which it is to be shipped. You can always contact us for more detailed information.
Who will deliver my order?
We deliver with DHL. After you have placed your order, you will receive tracking information from us.
How much does the shipping cost?
Shipping within Europe is free; except Switzerland.
Outside Europe, the cost of shipping depends on size, weight and the country of destination. You can request an individual offer for your destination country at any time, provided it does not fall under our standard shipping regions.
Can I cancel my order?
Yes, if your order has not yet been dispatched, you can cancel it. Please log into your account and check the status of your order.
Right of return
The conditions for the right of return do not affect your statutory rights regarding revocation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
